The subscription guarantee
Anyone can write "full guarantee". This page says exactly what we cover, what we do not, and what happens if something goes wrong — so you know where you stand before you pay, not after.
What we cover
The subscription stopping inside your paid term
If it stops working before your term ends, we replace it for the remaining period. If we cannot replace it, we refund the value of the time you did not get.
A subscription that never worked
If you could not activate it at all after receiving the details, you get a full refund, no argument.
Late activation
If activation takes longer than we promised you, it is your choice: wait, and we add the lost time back on us, or cancel for a full refund.
What we do not cover
Account details you changed yourself
If you change the account email, its password, or link it elsewhere, we lose the ability to support it — that case falls outside the guarantee.
Use beyond the licence limits
The subscription covers a set number of devices. Sharing it beyond that will stop it, and we cannot guarantee it in that case.
Your device or connection
Download, install or bandwidth problems on your side are not covered — though we will still help you with them free on WhatsApp.
If something goes wrong
- 1
Message us with your order number
On WhatsApp, with your order number (FA-XXXXXXXX). We do not ask you for complicated proof.
- 2
We check and reply within 24 hours
We check the subscription from our side and tell you the result straight, even when it is not in our favour.
- 3
Replacement or refund
Replacement first, because it is faster for you. If that will not work, a refund by the method you paid with.
These terms were last updated
Any question about the guarantee before you buy? Message us on WhatsApp.